Job Description

Job Description

Job Description

Description:

Mechanical Air Conditioning Corp., a multi-generational, 40-year-old family-owned company, is seeking an EXPERIENCED DISPATCHER.

We are committed to delivering white-glove service for our customers by providing an unmatched commitment to their comfort with the right HVAC system, service, maintenance and indoor air quality.

This position is based out of our office located at 8050 Monetary Drive, Riviera Beach, 33404. This is not a remote position.

Pay: $25-$30 per hour based on experience. 

Schedule is typically Monday through Friday 8 AM to 5 PM.

  What we offer:

• Competitive  compensation
• Full-time position
• Weekly pay with direct deposit
• Medical, Dental and Vision insurance
• Paid Time Off, Birthday Paid Time Off, Holiday Pay
• 401K

As a Dispatcher, you will:

• Coordinate and schedule air conditioning service calls and customer appointments.
• Dispatch technicians efficiently based on tech skills, job priority, location, and availability.
• Communicate with technicians and customers regarding schedules, arrival times, job updates, delays, and service issues.
• Monitor daily service calls and adjust schedules as needed.
• Provide excellent customer service by answering phone calls, addressing customer inquiries, and resolving scheduling concerns.
• Maintain accurate customer information, service schedules, and dispatch records.
• Coordinate with the office team to ensure smooth daily operations.
• Follow up on service calls and keep customers informed of job status.

• Dispatching experience in a similar role and industry such as air conditioning or plumbing is highly preferred.
• Strong communication, organizational and interpersonal skills required.
• Must understand the geographical territory.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to use general office machines.
• Pre-employment drug screen and background check required

Mechanical Air Conditioning Corp. is an equal opportunity employer

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