Job Description

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Community Liaisonwho is passionate about community engagement and helping people access the care and resources they deserve.

The Associate Salesforce Administrator – Health Cloud will serve as a key administrator and technical resource for Vitra Health's Salesforce CRM/EHR environment.

You will be responsible for the day-to-day administration, security, optimization, user support, documentation, and continuous improvement of Salesforce, including Salesforce Health Cloud functionality.

This is a highly visible, hands-on role. You will partner with department leaders, frontline users, IT, and other stakeholders to understand business needs, resolve issues, improve workflows, support projects, and help ensure Salesforce remains secure, stable, scalable, and easy to use.

Because Salesforce operates as part of Vitra Health's broader technology environment, this position will also participate in enterprise technology support and collaborate with the IT Service Desk when needed.

What You'll Do

Salesforce Administration & Health Cloud

• Serve as a primary administrator and point of contact for Vitra Health's Salesforce CRM/EHR environment, including Salesforce Health Cloud.
• Manage users, roles, permissions, permission sets, access, and related Salesforce security controls.
• Support the configuration and continuous improvement of Salesforce workflows and business processes.
• Analyze existing processes and identify opportunities for automation, simplification, standardization, and improved user experience.
• Troubleshoot Salesforce issues and work with users to identify root causes rather than simply resolving symptoms.
• Support Salesforce data quality, integrity, security, and governance.
• Assist with Salesforce releases, enhancements, testing, implementation, and post-deployment support.
• Partner with business departments to understand operational requirements and translate them into practical Salesforce solutions.
• Help leadership anticipate process or technology roadblocks and develop scalable solutions.
• Create and maintain Salesforce documentation, procedures, configuration documentation, training materials, and support resources.
• Support employee Salesforce onboarding, offboarding, access changes, and user training.
• Assist with UAT, release readiness, regression testing, and implementation activities.
• Monitor recurring support issues and recommend process or configuration improvements.
• Support integrations and processes involving Salesforce and other business applications.
• Promote Salesforce security, least-privilege access, appropriate data handling, and healthcare-industry best practices.

Business Partnership & Continuous Improvement

You will not simply administer Salesforce from a queue.

We want someone who is comfortable working directly with the people using the system.

You will:

• Meet with department leaders and users to understand business challenges.
• Help translate business requirements into technical solutions.
• Identify inefficient or manual processes that can be improved.
• Provide leadership with recommendations based on recurring issues, user feedback, and system trends.
• Participate in project planning and implementation across departments.
• Help improve communication between business teams and technology teams.
• Train and support employees as new Salesforce capabilities and processes are introduced.
• Foster a culture of responsive customer service and continuous improvement.

Enterprise Technology Support

While Salesforce administration is the primary focus of this role, the Administrator will also work collaboratively within Vitra Health's broader IT environment to gain exposure to enterprise-level integrations and cross-functional technology management.

Responsibilities may include:

• Supporting user identity and access management solutions natively tied to Salesforce, such as Microsoft 365, Entra ID, and single sign-on (SSO).
• Collaborating with the IT Service Desk to ensure incoming business application requests are properly triaged, documented, and monitored.
• Assisting with enterprise device-management concepts (including Microsoft Intune and JAMF configurations) as they intersect with secure mobile CRM access.
• Partnering with other IT team members on equipment, software, and access configurations to ensure smooth employee technology onboarding and offboarding.
• Serving as a strategic technical liaison between department leadership, frontline business operations, and the IT infrastructure group.

What We're Looking For

Required Qualifications

Bachelor’s degree required

Current Salesforce Certified Administrator credential. 0–1 year of hands-on Salesforce administration or equivalent super-user experience.

Solid baseline understanding of fundamental Salesforce configuration, core security structures, user management, and access controls.

Strong desire to learn, grow, and build an impactful career within highly regulated healthcare technologies.

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