Job Description

Director Patient Care Services - Emergency Department

Job Category: Management

Schedule: Full time

Shift: 1 - Day Shift

SUMMARY

Assists in the organization and administration of Emergency Department as the Director Patient Care Services. Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer. The TMC Emergency Department is the busiest Emergency Department in Southern Arizona, seeing at least 95,000 patients a year between both the adult and pediatric ED. We have a total of 54 beds separated into 4 pods (North, South, East, and West). Patients are placed into pods based on their triage acuity. The staffing ratio is 1:2 to 1:4 depending on the acuity of the patient. We follow the Emergency Severity Index (ESI) Guidelines for triage of all ER patients. We see a variety of patients within the department – everything from sore throats and simple lacerations to respiratory failure and STEMI patients. TMC has earned certification as a Comprehensive Stroke Center, accreditation as a Chest Pain Center, and the Gold Plus Achievement Award for stroke programs from the American Heart Association/American Stroke Association. There is a separate Behavioral Health Observation Unit located within the Emergency Department. The ED embraces the Lean Methodology and strives for a culture of continuous process improvement to create the best patient care experience for our community and a work environment that excels in teamwork and collaboration. All nurses are required to be CPR, ACLS, PALS, CPI and NIHSS certified.

ESSENTIAL FUNCTIONS

• Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees.
• Supervises staff involving interviewing and hiring, training, and performance evaluation; establishes specific performance standards and measures for work; confronts others directly and respectfully when performance does not meet expectations.
• Oversees assigned budgets, including projections and reconciliation; understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions.
• Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner; anticipates resources that will be needed to complete a project and avoid over-committing resources.
• Understands how assigned departments add value to TMC and its customers, and makes decisions and recommendations that are clearly linked to TMC’s strategies and financial goals.
• Applies business understanding to improve practices and processes of role; leverages inter-function linkages to raise performance levels; thinks in global, cross-boundary terms before setting out on a project or problem-solving initiative.
• Communicates and interfaces with hospital personnel, patients, medical staff, and family members to ensure high-quality patient care; keeps department members informed on key issues.
• Provides information or resource assistance to other teams, departments or functions; assists others in their efforts, even if there is no immediate or direct benefit to one’s own function or department.
• Develops contingency plans with appropriate tactics and responds to unforeseen circumstances and utilizes planned resources, putting patients at the center of planning and delivery of services.
• Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence; encourages others to consider creative or innovative approaches to changing goals, processes or environments; assigns specific projects to challenge others and stretch their abilities and self-confidence.
• Implements and maintains established department, unit and hospital policies, procedures and objectives as well as quality assurance, environmental, and infection control policies; assures compliance with organization’s incident reporting system in a timely and accurate manner.
• Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: Master’s degree in Nursing or related field required.

EXPERIENCE: Eight (8) years of nursing experience in an acute care setting required.

LICENSE OR CERTIFICATION: Current RN licensure permitting work in the State of Arizona required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Skill in evaluating performance and recommending improvements.
• Skill in developing and managing budgets.
• Skill in developing training materials and educating staff in the proper responses for critical care issues.
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak and communicate effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

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