Job Description

Job Description

Job Description

Role Overview  

The Safety & Security Officer plays a key role in creating a safe, welcoming, and inclusive environment for guests, staff, and animals at Zoo New England. Officers are frontline representatives of the organization, responsible for protecting people and property while also providing excellent customer service and responding calmly and professionally to safety concerns and emergencies. 

Essential Job Functions  

Ensure the safety and security of guests, staff, and animals by actively patrolling zoo grounds 

Monitor surveillance systems, alarms, cameras, and access points 

Respond promptly and appropriately to incidents, emergencies, and guest concerns 

Provide first aid, CPR, and AED support when required 

Maintain access control for restricted areas 

Escort vendors, contractors, and inspectors as needed 

Support guest services by providing directions and assistance 

Complete accurate and timely reports and documentation 

Duties & Responsibilities  

Control access to buildings and restricted areas using keys, locks, ID systems, and visitor logs 

Enforce zoo rules and regulations in a respectful, service-oriented manner 

Conduct regular patrols of buildings and grounds to identify safety or security risks 

Inspect fences, gates, doors, and barriers to detect potential breaches 

Monitor crowd activity and intervene early to prevent escalation 

Respond to complaints, incidents, and emergencies in accordance with training 

Coordinate with outside agencies such as police and fire departments when necessary 

Investigate incidents and suspicious activity and report findings to supervisors 

Prepare detailed, accurate, and timely incident and shift reports 

Protect guests, staff, animals, and organizational assets 

Physical Requirements  

Frequent walking and standing throughout zoo grounds, including uneven terrain 

Occasional running or fast movement during emergency response 

Ability to lift, carry, and position equipment or supplies up to 50 lbs 

Ability to climb stairs or ladders and navigate varied environments safely 

Ability to stoop, kneel, crouch, and reach as required for inspections 

Ability to observe safety concerns using sight, hearing (including radio), and smell 

Work Conditions  

Work performed in both indoor office settings and outdoor zoo environments 

Exposure to varying weather conditions and temperatures 

Primary assignment at Franklin Park Zoo; occasional coverage at Stone Zoo as needed 

Flexible schedule required, including nights, weekends, and holidays 

Minimum Qualifications  

High School Diploma or GED 

Valid driver’s license with a clean driving record 

Basic computer and reporting skills 

Demonstrated ability to work as part of a team with professionalism and sound judgment 

Strong communication, listening, and customer service skills, with the ability to de-escalate situations effectively 

Ability to remain calm, alert, and professional at all times 

Ability to work respectfully with a diverse population and demonstrate inclusive practices 

Ability to follow written and verbal instructions 

Successful completion of a background check consistent with policy 

Preferred Qualifications  

Certificate or formal training in security, safety, or a related field 

CPR/AED certification (or ability to obtain upon hire) 

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