Job Description

Job Description

Job Description

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969,  our employees have been making this mission a reality.  Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE:

The Safety & Security Officer plays a vital role in advancing the mission of Neighborhood Healthcare by fostering a safe, secure, and welcoming environment for patients, staff, and visitors. This role is not only responsible for security patrols and incident prevention but also for delivering compassionate, service-oriented support that aligns with Neighborhood Healthcare’s mission statement. This role requires a proactive approach to risk mitigation, basic safety-related maintenance, and respectful interaction with individuals across diverse backgrounds and needs. Security Officers serve as ambassadors of safety/security that promote a welcoming and secure environment for all who enter our clinics.

SCHEDULE:

Monday - Friday 8:15 AM - 5:15 PM 

RESPONSIBILITIES:

Safety & Security Operations

• Conduct high-visibility security patrols throughout clinical buildings, grounds, and parking areas to deter incidents, identify risks, deter theft, violence, and unsafe behaviors
• Monitor and report potential safety hazards or environmental concerns (e.g., broken lights, spills, unsafe walkways)
• Respond promptly and professionally to incidents involving patients, visitors, or staff, and conduct thorough and timely documentation
• Follow established safety protocols and organizational procedures in all interactions and decisions
• Make decisions according to proper policies and procedures
• Always remain alert and visible to provide a reassuring presence to patients, staff, and visitors
• Enforcement of access control policies, visitor screening, and facility protocols in a respectful, culturally sensitive manner
• When requested, escort employees, visitors, or patients to vehicles or destinations, especially in low-light and high-stress situations
• Complete Security Event Log (SEL) entries thoroughly and promptly after incidents or observations

Administration & Compliance

• Greet and assist patients, employees, and guests in a professional and courteous manner
• Escort patients in need using facility-provided wheelchairs and ensure safe transport to and from entrances
• Perform occasional basic maintenance tasks without compromising security responsibilities when safety or cleanliness is compromised
• Report any unsafe conditions to safety/security leadership

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries/unsafe conditions immediately

• Maintain current knowledge of policies and procedures as they relate to safety work practices

• Be knowledgeable of each site's fire extinguishers, emergency exits, evacuation routes, and utilities shut offs

• Follow all infection control procedures including blood-borne pathogens protocols

• Maintains privacy of all patients, participants, employees and volunteer information and access to such information for official purposes only

• Comply with all regulations regarding corporate integrity and safety/security obligations

• Report on all behavior, activity that is unethical, fraudulent or unlawful to safety and security management

Security Officer Duties & Expectations

• Serve as a role model for professionalism, customer service, and safe conduct across all sites
• Travel between Neighborhood Healthcare sites for training, event support, critical incident response and other operational needs
• Demonstrate compassion, integrity, and cultural sensitivity in every interaction
• Help create a welcoming and caring environment for those we serve
• Support the organization’s mission by promoting safety that reinforces trust, equity, and access to care
• Maintain a professional appearance and demeanor that instills confidence in patients, visitors, and staff
• Participate in regular safety and security training, including de-escalation, emergency preparedness, and healthcare compliance
• Willingness to work flexible hours and travel to sites for operational needs

EDUCATION/EXPERIENCE

• High School Diploma/GED required
• Current California Guard Card required
• 1 year of experience as a security officer or other similar work experience
• Valid CA driver's license required maintained as a condition of employment
• Active auto insurance required and maintained as a condition of employment
• Experience in healthcare, public safety, or community service settings preferred
• Bilingual highly preferred

BASIC LIFE SUPPORT (BLS) REQUIREMENTS

• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment
  • These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS
    standards

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Must have a personal cell phone to use for work (monthly stipend provided by NHC)
• Personal vehicle to drive between sites (mileage reimbursement paid by NHC)
• Strong verbal and written communication skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about established safety/security policies and procedures
• Ability to understand and follow established policies and procedures
• Ability to multi-task
• Manage confidential information in a professional and ethical manner, in line with current NHC
  policies and procedures
• Conflict resolution and de-escalation abilities
• Familiarity with report writing, basic computer use, and incident documentation

PHYSICAL REQUIREMENTS

• Ability to lift/carry 50lbs
• Ability to stand for long periods of time
• Ability to drive between sites
• Use appropriate body mechanics to promote an injury-free environment
• Ability to push, pull, lift, carry, crawl, and potentially climb to reach areas in and around the facility
  using safety protocols and NHC practices regarding equipment policies and procedures
• Ability to work outside for long periods of time during inclement weather
• Ability to wear and use safety equipment, such as gloves, eye protection, vests, and safety shoes

COMPLIANCE (Safety & HIPAA)  

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and reports unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay Range: $22.00 - $29.41 per hour, depending on experience (DOE)  

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

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