NexRep LLC, a remote-first customer support marketplace, seeks a Quality Specialist to analyze calls, emails, social media, and SMS from independent contractors, identify trends, and work with certification and operations teams to ensure client standards. In this non-exempt full-time role, you will monitor interactions, provide feedback, calibrate scoring with clients, and help improve client satisfaction.
Proficiency in Office 365 and Excel, collaboration, detail-orientation, and independent
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